Over the past several years the community has been curious about our Women Centered philosophy. “What exactly does that mean?” they ask. Well, simply put, our Women Centered approach means that when we perform work on a vehicle, we keep each customer’s unique needs in mind. We understand that women have busy lives, and there are many demands on their time. Our goal is to educate them on the needs of their vehicle and get them back on the road safely and as quickly as possible.
Walker Tire & Auto Service was the only Auto Service Center to be certified as a Woman-Centric Matters!® center in the Midwest, and the first one in America! This means we have gone above and beyond to ensure we were able to meet all of customers needs and expectations for service and overall experience. We take into account what matters most to women - from the physical environment to our service approach. We know that if our female customers appreciate what we have to offer, then our male customers will like it as well.
At Walker Tire & Auto Service, the heart of our Women Centered approach is this philosophy:
- Your Time is Valuable. Count on us for easy scheduling, convenient hours, and having your vehicle ready when promised.
- You will understand what your vehicle needs without the ‘tech talk’. We’ll provide a thorough explanation of needed service using everyday language so you can make wise, informed decisions.
- You’ll appreciate how we maintain your records. From your manufacturer recommended maintenance to providing a history of your service records when it comes time to sell your vehicle, we will keep track of everything for you.
- You’ll feel right at home. We’re proud of having a clean environment with a comfortable waiting area including TV, magazines, and WI-FI access so you can finish projects, check e-mail, or surf the web.
- You can count on us. All of our products and our work is guaranteed.
- Your trust is very important to us. We promise never to perform un-authorized or unnecessary service, or surprise you with additional charges.
- You will receive unmatched value. Products ...competitive prices ...highly-trained technicians ...and an unrivaled customer experience are what you can expect from us. Always.
- Your safety is our concern. From tire performance on wet roads to worn brakes and other important maintenance, we want to help you and your family avoid being stranded somewhere on a deserted road.
- Your satisfaction is a must. If you ever have a concern or complaint regarding our service, we will attempt to resolve it fairly within one business day.
- You talk. We listen. We care about you and your vehicle. We wish to be accessible, and welcome your thoughts and suggestions as it affects our relationship.